Plain-English summary
Cancel any time, no fee. Refunds for unused capacity within 14 days of a fresh subscription. We don't penalise you for leaving.
Legal · Refunds
Refund + cancellation policy
Last reviewed 2026-05-01 · version 1.0
Cancellation
You can cancel at any time from your portal billing page. The Service continues to the end of the current billing cycle so you keep paid-for capacity. We do not charge cancellation fees.
Refunds
- Within 14 days of a new subscription: full refund on request,
no questions asked, regardless of usage.
- Cycle-mid downgrades: take effect at the start of the next
cycle. The current cycle is not pro-rated unless the change is due to a Service issue on our side.
- Service-credit claims (uptime / SLA): documented in the
[SLA](/legal/sla); credits apply to the next invoice.
- Disputed charges: contact
[billing@gwinto.com](mailto:billing@gwinto.com); we'll respond within 5 working days and either issue a credit or explain why we can't.
How to request a refund
Email [billing@gwinto.com](mailto:billing@gwinto.com) with your tenant id, the invoice in question, and a short reason. We confirm receipt within 1 working day.
Questions about this policy? Email legal@gwinto.com or use the contact form.